Frequently Asked Questions
Please go through the following answers to the frequently asked questions about ICE and its services to clear any of your queries.
ICE – Medical Reports is a medical profile that can be accessed anywhere, anytime through ICE emergency cards and an app on your phone. It can be used to manage your medical information, save your life in an emergency or clearly communicate important information to a healthcare provider.
HIPAA does not control the use of your health information; instead it grants you the right to see and access your legal health information. HIPAA is a set of federal regulations designed for health care providers, health plans and other designated “covered entities” to control who can see and receive your health information. HIPAA regulations also ensure that your privacy is protected to the greatest extent possible, with best practices and safeguards in place to minimize any exposure or misuse.
No, we work on behalf of healthcare consumers who are exercising their legal right to obtain, aggregate and use their own health information. Because we are not what the federal government considers a “covered entity,” ICE – Medical Reports is not subjected to HIPAA regulations.
Yes, we’ve chosen to meet the highest possible standards of HIPAA to build your trust as we respect your privacy and know how important it is to protect your data. ICE – Medical Reports private profile meets the physical, technical and administrative security requirements defined by HIPAA Security Rule set to be considered secure in terms of privacy.The public profile of ICE – Medical Reports is intended for emergency disclosure and therefore does not fall under HIPAA.
In addition to HIPAA security recommendations, ICE – Medical Reports adheres to the FTC’s Security by Design Guidelines including the following:
- Implementing AWS as a 100% HIPAA-compliant infrastructure provider
- Setting the session expiration time and regulating the number of devices that can be logged in
- Secure SSL-based connection protocols for exchanging data between users and the server
- BruteForce application for login detection and blocking of access for suspicious members
- A strict password policy
- Suspicious activity detection and prevention
- An encrypted communication layer (SSL)
- Cloud Based Infrastructure
- Store encrypted data on Secured mongo cloud based database
- Using Firewall and other leading security measures to protect from third party access
Your security is one of ICE – Medical Reports’ top concerns. We use AWS by Amazon to ensure the security of your data with several security measures in place to ensure the safety of your data which includes the following:
- Firewalls help protect your network security systems by blocking unauthorized access
- SSL (Secure Socket Layer) Encryption protects the users information from being intercepted by creating secure connection with th browser once you login, enter information and on every interaction you make on to the site
- Automatic Logout to protect you from third-party access to your information after a certain time period of inactivity secures your browsing session
- Encrypted Information; we encrypt your medical information before storing it in the Mongo database so that no one can see your data in the database
- We regularly perform “pen tests”, which are designed to find vulnerabilities that an attacker could exploit
Invalid Server requests indicate that your time zone is inaccurate and requires to be changed for security reasons.Reset your network time zone automatically by enabling the button next to Set time on Android’s automatic Date/Time settings through Settings -> System -> Date & time.
Since, ICE- Medical Reports do not use a real time database to handle time-sensitive datas by syncing your data offline; you need to go to Settings -> Click on Sync Data to automatically sync your desired data across multiple devices.
ICE – Medical Reports is an online based application but we also have two more offline based applications available on Play Store which do not require you to share your data to the server. You can download the two separate offline applications using the following links:
The major drawbacks of the application used offline is that you need to insert your data again if you lose or reset your smartphone plus your data is not synced across multiple devices
ICE – Medical reports is an offline based application with an additional feature to access your data offline which most of the other applications do not support as they are online applications. Once you sync your data in ICE-Medical Reports, you do not have to get connected to the internet to access it again. With ICE you can exclusively view emergency data on the lockscreen, manage your medical records, track details of your medical information and prescriptions. The stored data can also be shown to a doctor clearly in a systematic order. So, it is preferred to choose ICE – Medical Reports to store medical information at a single place using a reliable application without any hassle.
No. However, security questions are displayed in your preferred language, but answers are accepted only in the language that you set.
Security concerns are our top priority and serious steps should be taken to keep it safe. We would like to share with you some helpful tips to protect your account information from scammers who may try to impersonate ICE App.
- You will only receive account support and update emails from an email ending in @medicalreports.app
- Remember, we will never ask for your PIN, Password or OTP
- Be careful about the URL’s while using or logging into any website. For example, some phishing sites that look very professional sites but will never come from the medicalreports.app domain
We recommend you to change your password immediately if you ever provide your ICE account information to any sites with suspicious notification
ICE-Medical Reports is the product of Techxonia Inc. You still receive an email after uninstalling the app. You need to delete your account to stop email communication. You may receive one email for a survey after account deletion. If you change your mind, you can create a new account with your old email address. But the old account cannot be reinstated once account is deleted.
Both Individual and Family packages are available on ICE – Medical Reports subscription.
ICE – Medical reports endeavors to focus on user security at a highest level. We use Amazon Web Services (AWS) which is an extremely costly cloud storage used to store your information securely yet we only charge a minimal amount of money to our subscribers for storage and other app services.
If you have already subscribed or paid for the offline app (ICE – In Case Of Emergency or Multi Profile Medical Records) but would like to switch the subscription to ICE – Medical Reports then email us the paid receipt of your subscription at firstname.lastname@example.org. We will verify the prorated charges on the receipt for subscription and decide the time frame of extension of the application and enable it for you to use.
Your input data on your device will be emptied each time you logout of the system and the application does not store any payment related datas, so the system needs to verify whether your account is a premier account or not on every login by checking your email on the system. Therefore, the subscription page always appears each time you log out or reset your data on your device.
If you desire to downgrade your ICE- Medical Reports subscription from a family plan to a single user, you can still benefit with the features of the application as a single subscriber but you will not be able to access sub – profiles linked to your account. Also, if you wish to discontinue your subscription then your existing account will be frozen.
If you wish to cancel your ICE- Medical Reports subscription or your X days free trial expires, you will not be able to use the features of the application. You will have to pay a certain subscription charge if you wish to continue after the end of the trial. Else you can delete your account if you do not wish to continue using ICE – Medical Reports.
No, you do not require to include credit card information for using the X-day free trial. Just click on the use trial version and enjoy using the application free of cost for X days.
Login to ICE Medical Reports and click on the restore button to sync your payment details on the device that is in use. As soon as you get a success message after clicking on the restore button, your payment details will be restored and upgraded to premium subscription on the newly connected device.
Email us anytime at email@example.com if you have any problems on the IE – Medical Reports app. We will try to respond to your email as soon as possible to solve your query.
No, your money will not be refunded if you choose not to use ICE – Medical Reports as we have already provided you with two options i.e. X days free trial & demo account to experience all the features of our application beforehand. Henceforth, we recommend you to use the X days free trial version before paying the subscription fees. Also, if you did not like the application you are free to cancel your subscription and charges won’t apply from next month.
You can access the app even after your trial or premium expires. The app will show your limited data (two records) but your all data in the server will be safe and secured. For example, if there are 5 records in one category , you will be shown only 2 records. The ads will be shown in package expired period whie using the service. Once you subscribe /renew package, you can fully access all features seamlessly without ads.
Lock Screen Widget
ICE- Medical Reports unfortunately has no control over this: more and more Android versions are modified by manufacturers to include what they call an “optimization”. This kills third-party apps like ICE- Medical Reports after some time (but their own apps are whitelisted by default). Hopefully, you can fix this issue by editing a few options in your device settings. Most of the time it consists in disabling battery optimizations for ICE- Medical Reports but some devices may require a few extra configurations.
Below is a link to a page that provides a step-by-step procedure based on your device:
One of the primary features of the app is the ability to view and access your medical information from your lock screen, which is facilitated via an accessibility service that you can activate. The accessibility service adds a widget to your lock screen after it’s turned on. In an emergency, this widget assists people with impairments or first responders in taking action and accessing medical data.
Here’s what you need to do to enable lock screen widget:
Step 1: Login to the application
Step 2: Click on Lock Screen Mode
Step 3: Enable the notification bar on your lock screen
QR Code is a machine readable barcode that is used to store information which is typically read using the camera on a mobile phone. They bridge the gap between physical and the digital world. QR codes are easily scannable through your smartphone’s camera to view the stored data which we think is perfect for something as complex as a medical profile. You can place the QR code on your cell phone’s lock screen wallpaper or have the ICE emergency card printed to scan the details from your mobile phone.
In ICE – Medical Reports, QR Code is used to retrieve user information to be accessed easily by the immediate responders or by doctors to respond to an emergency situation.
You can delete your account by tapping delete in the settings section or via the premium page on your application.
Follow the steps to reset your password:
- In your Settings section, Go to Change password
- Enter old password
- Choose your new password and select change password
Reset device option is only available for child devices. There are two methods to reset your child device:
- Reset option is available on the login page
- Go to Settings -> Reset Main Device
No, we don’t allow you to download your information. Also, we can add this feature on our next release
No, currently you cannot access or download your data once the subscription is over.
Login to ICE – Medical Reports and click on your profile picture on the top right corner of the home page. A dialogue box is generated which contains your ICE Number; ICE number is a 10 digit number starting with ICE and is followed by an 8 digits number. eg ICE12345677.